Did a message appear indicating an error reading accounts or passwords during log on?

These are possible solutions. Try one or more of the following:

Make sure the MarkVision Server is running

From the Services control panel, verify that the MarkVision Server is running on the Web server.

If the service is not running:

1. Restart the service.

2. Ask the user to log on again.

If the service is running:

1. Log on to MarkVision using the administrator user name and password.

2. Use the User Accounts and Groups task to reconfigure or add the user account.

3. Ask the user to log on again.

Enter a valid user name or password

If MarkVision Server is running on the Web server, reset the user password:

1. Click User Accounts and Groups from the All Tasks menu.

2. Select the appropriate account, and then click Edit.

3. Change the password information as necessary.

4. Click Finish.

5. Ask the user to log on again.

Log on to the correct MarkVision Server

1. Close MVP, and then start it again.

2. Select the correct MarkVision Server from the Select MarkVision Server list, or Browse to find the correct MarkVision Server..

3. Click Connect.

4. Type your Account Name and Password.

5. Click Login.

The file containing your account information is corrupt

Contact your system administrator.

Is there a problem verifying account information with the LDAP server?

If LDAP authentication is enabled, verify that all LDAP settings are correct in MVP and on the LDAP server. User account names should be consistent with the account listings in LDAP server directory service.

User has forgotten their password

Reset the user password:

1. Make sure the MarkVision Server is running on the Web server.

2. From the MarkVision Professional Home screen, click User Accounts and Groups from the All Tasks list.

3. Select the appropriate account, and then click Edit.

4. Change the password information as necessary.

5. Click Finish.

6. Ask the user to log on again.